University courses

Impact and Influence

Communicating brilliantly is what distinguishes a leader – or a potential one – who can take people with them from one who relies on positional authority.

It is how a talented professional handles the tough conversations that come with difficult projects and constant change. It is what marks out a team that excels from one that gets by.

How do we develop honest, authentic professional personas with which we are congruent and comfortable? How do we inspire the confidence and respect of colleagues both up and down the hierarchy? How to engage those outside the University with calmness and energy?

As ever, the course is designed in conjunction with a client’s needs, but topics that can be explored include:

  • Understanding status and interpersonal dynamics
  • Developing confidence
  • Strengthening physical and vocal presence
  • The problem with passivity and the failure of aggression
  • The nature and effects of clear, honest communication
  • Gaining respect through genuine assertiveness
  • Listening actively
  • Building rapport and trust 
  • Managing difficult conversations
  • Authenticity in communication
  • Adapting one’s communication style to the context

Overall, the course will increase participants’ ability to communicate their ideas and personality, interact with and influence others and make a positive impact in a variety of situations, from one-to-one encounters to group meetings.

What our clients say

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