Every interaction with a client has an impact on your company’s reputation.
The success of that interaction depends, of course, on the excellence of the consultancy being provided, but it also depends on the quality of the communication that takes place. And the quality of the communication depends not only on what is said but also on how it is said.
This course, run by VOX Coaching, will help you develop or sharpen the skills you need for success. It will enable client-facing staff to succeed consistently as service providers, advisers and ambassadors by helping them to:
- Attain physical and vocal presence
- Increase personal impact
- Achieve greater clarity of message
- Understand status and power relations
- Assert themselves constructively
- Listen more actively
- Establish empathy and build rapport
- Negotiate effectively
- Handle difficult behaviours and/or manage expectations
What our clients say
Six months after my last coaching session with Pete I am still applying what I learnt. Pete is a creative coach with an inspiring array of tools and experience to call upon when coaching clients. Our sessions were focussed, creative and challenging, helping me to target those areas of my professional life I want to develop further.
On the day of the interview I was barely nervous (which is very unusual for me), very confident and performed very well…in fact I would say ended up enjoying it. They have awarded me a fellowship, so it must have worked!
We were all given very constructive feedback by our VOX coach, and got the chance to perfect our presentation skills in front of an honest audience. It was a great opportunity to make mistakes in a friendly environment.
