Business courses

Managing Change

How can managers and leaders understand, motivate and engage others through periods of change?

This course explores in practice how to build effective, open working relationships and conduct crucial conversations. It looks at how successful leaders develop the flexibility to understand and inspire, develop and challenge both teams and individuals productively. The highly practical session boosts participants’ abilities to lead and manage others in a confident, engaging and authoritative manner– helping to ensure that their communication skills match their expertise.

The details of course content will be determined through further discussion with the client, but the broad topics covered are likely to include:

  • Understanding status and interpersonal dynamics
  • Developing confidence
  • Strengthening physical and vocal presence
  • The problem with passivity and the failure of aggression
  • The nature and effects of clear, honest communication
  • Gaining respect through genuine assertiveness
  • Listening actively
  • Building rapport and trust 
  • Managing difficult conversations
  • Authenticity in communication
  • Adapting one’s communication style to the context

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